Orders · Style Room Co
Where your
order is.
Every piece travels with tracking. Enter your order number below to see exactly where yours has got to.
Track My Order You will need your order number, which is in your confirmation email.The Journey
From our warehouse to your door.
Your order is confirmed
A confirmation email arrives within minutes. Worth knowing: this is not the same as dispatch, and the clock on delivery has not started yet.
Picked, packed and sent — one to three business days
Fragile pieces are wrapped by hand. When the parcel leaves us, a dispatch email follows with your tracking number and a direct link.
In transit — three to eight business days
Four to eleven business days in total, counted from the day you ordered. Allow up to twenty-four hours after dispatch before tracking begins to move.
Larger pieces — up to fourteen business days
Mirrors, floor lamps, framed art and furniture travel with a specialist courier who will call to arrange a time. Make sure the phone number on your order is one you answer.
Delivery is to your front door or ground floor entrance. Our couriers do not carry pieces upstairs or unpack them.
Finding It
Can't put your hands on the tracking number?
It sits in the dispatch email, not the order confirmation. If it is not in your inbox, look in spam and promotions — dispatch notifications land there more often than they should.
Still nothing? Send us your order number and we will forward it straight away.
When to worry, and when not to.
Tracking can sit still for a few days while a parcel moves between hubs. That is ordinary and usually sorts itself out. Write to us if any of these is true.
Fourteen business days
Your order has not arrived within fourteen business days of the day you placed it.
Ten days of silence
Tracking has not updated for ten business days running.
Delivered, but not to you
Tracking says the parcel arrived, and it is nowhere to be found.
We will open an investigation with the carrier, which usually takes them five to ten business days. If a parcel is confirmed lost, the choice is yours: a replacement, or a full refund.
Until a parcel reaches you, it remains our responsibility — never yours.
Left With a Neighbour
Check the doorstep before you check with us.
Look around the property and ask next door first, then open the tracking page — carriers usually leave a photograph or the name of whoever signed. If you asked for it to be left somewhere, that counts as delivered. If you didn't and it has vanished, we will take it from there.
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