Free, on every UK order. No surcharges, no exceptions for remote postcodes.

We pick and pack within one to three business days, and delivery takes a further three to eight. Four to eleven business days in total, counted from the day you order.

Larger pieces travel by specialist courier and can take up to fourteen business days. Mirrors, floor lamps, framed art and furniture all fall into this group.

Throughout the United Kingdom, Northern Ireland included. We cannot deliver to PO Boxes or BFPO addresses.

A dispatch email lands the moment your order leaves the warehouse, carrying a tracking number and a direct link. Allow up to twenty-four hours before it begins to move.

Our Track your order page walks through the rest.

Items are held in different places, so an order can travel in more than one parcel and arrive on different days. You are never charged extra for it, and each parcel is tracked on its own.

If something is still missing after a further one to three business days, write to us.

Tell us quickly and we will try to catch it. Once an order has been dispatched, the address is fixed.

No. UK VAT is included in every price, and where import duty applies we settle it long before the parcel reaches you. What you see at checkout is what you pay.

If a carrier ever asks you for money before handing something over, pay nothing and contact us first.

With any of the methods shown at checkout, including the major cards and express wallets. Payment is taken when the order is placed.

UK law gives you fourteen days from delivery. We give you thirty, because a piece needs to be lived with for a week before you really know.

Made-to-measure, personalised and sealed hygiene items sit outside that right, unless something is wrong with them.

We do, whenever a piece is faulty, damaged or simply not what you ordered.

For a change of heart on orders of £50 or more, return postage is yours. Under £50, write to us first — more often than not we will refund you and let you keep the piece.

Write to us within forty-eight hours with your order number and photographs of the piece, the outer packaging and the shipping label. The packaging shots matter more than they seem: they are what lets us hold the carrier to account.

A replacement or a full refund follows at no cost to you, and in most cases we will not ask for the piece back.

Screens flatter, and daylight at home is not studio lighting. Beyond that, wood grain, marble veining, ceramic glazes and hand-finished metals differ from piece to piece — a mark of something made rather than moulded.

If it still isn't right for the room, our thirty days stand.

Not directly. Send the original back and place a fresh order — quicker, and it means the piece you actually want will not sell out while your return is in transit.

Within fourteen days of the goods reaching us, and usually within five business days. Your bank may take another three to five to post it.

Refunds include the standard outbound delivery charge, unless you are returning only part of an order.

Every product page carries full dimensions. Measure the space, and for anything large measure the doorways, stairwells and lifts it has to pass through first.

Our couriers deliver to your front door or ground floor entrance. They do not carry pieces upstairs, unpack, assemble or install.

Only where the product page says so. Everything else is made for indoor life.

Often, though not always — our range is deliberately narrow and some pieces are a single run. Ask us about a particular one and we will tell you honestly where it stands.